Frequently Asked Questions (FAQ)

1. Do you offer free shipping?

• Yes. Shipping within the United Kingdom is completely free.

• For international orders, a flat fee of £20 applies.

2. How long does delivery take?

• United Kingdom: 3–7 business days.

• International Orders: 7–21 business days, depending on the destination and customs clearance.

3. What is your return policy?

• You may return your purchase within 30 days for a full refund, free of charge.

• Items must be unused, in original condition, and with all packaging.

4. How do I start a return?

Simply contact us at info@ihxltd.shop or call +441158743159. Our customer support team will guide you through the process.

5. Do your wardrobes come with a warranty?

• Yes. All wardrobes include a 1-year free warranty covering manufacturing defects.

• Please note: the warranty does not cover normal wear and tear, misuse, or damages caused by improper assembly.

6. Do you ship internationally?

• Yes. We ship worldwide with a flat international shipping fee of £20.

• Customers are responsible for any customs duties or taxes applied by their country.

7. How can I contact you?

You can reach us via:
📧 Email: info@ihxltd.shop
📞 Phone: +441158743159
📍 Address: 4 Beauvale Road, Nottingham, United Kingdom, NG2 2EX